Refund / Cancellation Policy

An inquiry can be closed at any time before a custom project agreement is confirmed. Sending an inquiry creates no payment obligation.

After a custom project starts, cancellation, pause, and refund handling follows the written project agreement, work already performed, reserved capacity, approved expenses, non-recoverable third-party costs, and applicable law.

You can leave the order flow at any time before payment is completed. An unpaid order creates no obligation to purchase the audit.

Paid audits may begin processing shortly after payment confirmation. If you ask to cancel while the order is still waiting and processing has not started, Product Grammar can cancel the order and refund the paid amount.

Because processing can start automatically, Product Grammar cannot guarantee that a cancellation request will be received before processing begins.

Once the automated audit has started, Product Grammar has begun performing the paid digital service. A change-of-mind cancellation is not automatically refundable after that point, subject always to any mandatory consumer rights that apply to you.

Where applicable law requires express consent to immediate performance or a specific acknowledgment concerning withdrawal rights, that consent or acknowledgment must be collected during checkout before the service relies on it.

If a paid automated audit cannot be completed or delivered because of a failure on Product Grammar's side, Product Grammar will normally offer a re-run. If a re-run is not reasonably possible or does not resolve the failure, the order will be refunded.

If you believe an order was charged incorrectly, duplicated, or was not authorised by you, contact support as soon as possible with the order reference. Confirmed billing errors are corrected or refunded as appropriate.

If the report was not delivered, is materially incomplete, or clearly does not match the purchased package, contact support with the order code and a description of the issue. Product Grammar may re-deliver, correct, re-run, or refund the order depending on the problem and applicable law.

A disagreement with a diagnostic finding or recommendation by itself does not automatically mean that the service was not provided.

Email support@productgrammar.dev from the address used for the order or engagement. Include the order code or project reference, the payment in question, and the reason for the request.

Where a refund is due, it is returned through the original payment method where supported. Processing time after Product Grammar initiates the refund depends on the payment provider and issuing bank.

Nothing in this policy limits rights that cannot lawfully be excluded, including mandatory consumer-protection rights that may apply based on your location and the circumstances of the purchase.